Can children use cleansing gel/face lotion?

All Inna Organic products meet the EWG (Environmental Working Group) standard for safety and a healthy environment. When used as directed, they are safe for children with adult supervision. Because many of our products contain higher concentrations of essential oils and every child’s skin is unique, we recommend applying skincare products gradually over time. Once no allergic reaction is observed, apply to larger areas. Our Skin Purifying Cleansing Gel is safe for the entire family. 

Can pregnant or breastfeeding mothers use INNA ORGANIC products?

All Inna Organic products meet the EWG (Environmental Working Group) standard for safety and a healthy environment. Because our products contain higher concentrations of essential oils, we recommend consulting your doctor if you are within the first three months of your pregnancy or if you have any concerns. When used as directed, our products are safe for breastfeeding mothers. 

Can INNA ORGANIC sheet mask be used daily?

Yes, you can use Inna Organic face masks daily! Rather than using the same type of sheet mask every single day, we recommend alternating masks to allow your skin to benefit from a wider variety of essential oils. 

Do I need to rinse water after using INNA ORGANIC sheet mask?

There’s no need to rinse your face after using an Inna Organic sheet mask! In fact, its beneficial to gently massage in any remaining serum, then proceed with the rest of your skincare routine. Our face masks are infused with the highest quality essential oils and extracts—they never leave skin feeling sticky. 

Can I use INNA ORGANIC cleansing gel to remove makeup

Inna Organic Skin Purifying Cleansing Gel is 100% naturalsafe and effective for removing light, non-waterproof makeup. It will not remove makeup that is waterproof, full-coverage or containing petrochemicalsWe recommend non-makeup users wash once with the cleansing gel; makeup users wash twice.

Can I use INNA ORGANIC products with other brands of skincare?

Some skincare brands use ingredients, like dimethicone, which block out the benefits of our essential oils and extracts. If you want to layer our products with other brands, we suggest applying Inna Organic skincare first for best results. We formulate without parabens, phthalates, silicones, sulfates (SLS/SLES) and artificial fragrances. 

How do I use your products together?

Our products are designed to be used in the following order as a skincare routine:  

Cleanser/Makeup RemoverToner Mask  Serum  Face Oil and Face Lotion/Face & Eye Cream 

Here are some tips for using Face Oil with Face Lotion or Face & Eye Cream. 

  • Mix 3-5 drops of Face Oil into 3 pumps of Face Lotion (or 1 scoop of Face & Eye Cream if your skin is dry) 
  • If the weather is hot and humid, try using less oil. If conditions are dry, you may want to add more oil. If your skin is extremely dry, apply Face Oil first, then layer Face & Eye Cream on top one minute later. 
What's the difference between Frankincense Revitalizing Face Oil, Frankincense Revitalizing Face Lotion and Frankincense Revitalizing Face & Eye Cream?

Our Frankincense collection is designed to work together to achieve maximum anti-aging, skin revitalizing and smoothing results. The Face Oil is ultra-lightweight and boosts the moisturizing, nourishing effect of your Face Lotion/Face & Eye Cream. For best results, mix a few drops of oil with lotion (normal-oily skin) or cream (dry skin) and massage onto face to enhance absorption and hydration.

What if I am allergic to the product?

If you experience an allergic reaction, discontinue use and seek medical assistance if necessary. You may contact our customer service team to request a full refund. To expedite the process, please provide photos of your skin reaction.

Which INNA ORGANIC products are best for sensitive skin?

Inna Organic Myrrh Deep Moisturizing Face Mask and Inna Organic Rose Geranium Soothing Face Mask are both excellent choices for sensitive skinOur Myrrh mask contains aloe vera and sugar beet extract to help protect and hydrate skin. Our Rose Geranium mask infuses skin with soothing floral extracts. For those with high sensitivity, we recommend using our Face Lotion first to restore the skin barrier. 

All of our masks have passed a clinical irritation patch test, conducted over a month of consecutive daily use. However, if you have any question or concern about your individual skin tolerance for essential oils, we recommend applying a small amount of the mask serum behind your ear as a patch test. If you experience irritation, discontinue use, and contact our customer service team to request a full refund. 

Which INNA ORGANIC products are best for people with acne?

Those who experience an occasional breakout may benefit from Inna Organic Lemon-scented Tea Tree Mattifying Face Mask, which helps control shine and excess surface oil. Pair it with Frankincense Revitalizing Face Lotion to help maintain a healthy, nourished skin barrier.   

If you have chronic acne, consult your dermatologist. You may benefit from Inna Organic Skin Purifying Cleansing Gel, which gently washes away excess surface oil and residue. Frankincense Revitalizing Face Lotion provides lightweight hydration to promote a healthy skin barrier and normal skin metabolism—both of which may be compromised in those with chronic acne. 

Which INNA ORGANIC products are best for anti-aging?

Our Inna Organic Frankincense collection contains Frankincense essential oil, prized for centuries for its rejuvenating, smoothing and tightening properties. To target visible signs of aging, begin with Frankincense Revitalizing Face MaskA clinical study* found that it reduced the look of fine lines and wrinkles and resulted in firmer skin. Follow the mask by applying a couple drops of Frankincense Revitalizing Face Oil mixed into Frankincense Revitalizing Face & Eye CreamThe Face Oil is readily absorbed, boosting the effects of your cream, for skin that feels firmer, smoother and more elastic 

*4-week clinical trial conducted at Chia Nan University of Pharmacy & ScienceTaiwan. 

Can I use INNA ORGANIC products around eye area?

All Inna Organic products meet the EWG (Environmental Working Group) standard for safety and healthy environment. For use around the delicate eye area, we recommend the Face & Eye CreamFace Oil or Face Lotion. Specifically, Frankincense Revitalizing Face & Eye Cream helps to reduce the look of fine lines around your eyes and multi-tasks as an anti-aging face cream. 

Can I use INNA ORGANIC body lotion on my face?

Inna Organic Pure Moisturizing Body Lotion is safe to use on the face, but it is formulated specifically for body skin to provide all-purpose moisturization. In contrast, our face products contain potent essential oils and extracts and are targeted to solve different skincare issues. 

When do INNA ORGANIC products expire?

The date of production is printed on every packageUnopened products may be used within two years; once openeduse within six months.  Masks are the exception—they must be used on the day you open the package.

Because our products contain only COSMOS approved organic acid as preservative, we recommend purchasing Inna Organic products as needed rather than storing them for prolonged periods 

Why don't INNA ORGNIC offer sample sizes?

Out of respect for the environment, Inna Organic has avoided the excess waste created by sample packaging. However, our products come in smaller sizes that allow customers to complete a 10-day trial. 

Why is my repeat purchase different in texture/scent than my last purchase?

Inna Organic uses natural plant extracts. Environmental and climate factors can affect each year’s harvest. For this reason, you may experience slight natural variances in scent and texture.